PRIVACY POLICY

Transparent practices to ensure your information stays safe, secure, and respected.

Privacy Policy

Effective Date: August 1st, 2025
Last Updated: August 1st, 2025

Medical 21 (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit [medical21.com] (the “Site”) or interact with us in other ways. It also outlines your rights under the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following categories of data:

a. Personal Data You Provide

  • Name

  • Email address

  • Telephone number

  • Billing/shipping address

  • Job title, company name

  • Any other information you choose to provide through forms, inquiries, or registrations

b. Data Collected Automatically

When you visit the Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website

  • Pages viewed and time spent on the Site

  • Device identifiers

We collect this information through cookies and similar technologies (see Section 8).

2. Lawful Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

  1. Consent – when you opt in to receive marketing communications or agree to cookies beyond what’s necessary for site functionality.

  2. Contract – when processing is necessary to fulfill our obligations under a contract with you.

  3. Legal Obligation – when processing is required by applicable law.

  4. Legitimate Interests – when we have a legitimate business interest that is not overridden by your rights and freedoms (e.g., improving our services, detecting fraud, securing our systems).

3. How We Use Your Data

We use your information to:

  • Provide, operate, and maintain the Site

  • Respond to inquiries and provide customer support

  • Process payments and fulfill orders or services

  • Send service updates, security alerts, and marketing (with consent where required)

  • Improve functionality, security, and performance

  • Comply with legal requirements

4. Sharing and Disclosure

We will not sell your personal data. We may share information with:

  • Service Providers – trusted third parties that perform functions on our behalf (e.g., payment processors, IT hosting, analytics providers) under strict confidentiality agreements.

  • Legal & Regulatory Authorities – when required to comply with applicable law or respond to valid legal requests.

  • Business Transfers – in connection with a merger, acquisition, or sale of assets.

5. International Transfers

If you are located in the European Economic Area (EEA), your personal data may be transferred outside the EEA to countries that may not provide the same level of data protection. Where such transfers occur, we implement safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When retention is no longer necessary, we securely delete or anonymize your data.

7. Your GDPR Rights

You have the following rights under the GDPR:

  • Access – Request a copy of the personal data we hold about you.

  • Rectification – Request correction of inaccurate or incomplete data.

  • Erasure – Request deletion of your data (“right to be forgotten”).

  • Restriction – Request that we limit the processing of your data.

  • Portability – Request transfer of your data to another service provider.

  • Objection – Object to processing based on legitimate interests or for direct marketing.

  • Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at [Insert Contact Email]. We may need to verify your identity before fulfilling your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate essential site features

  • Analyze site performance and usage

  • Personalize content and advertising (with consent)

You can manage or disable cookies via your browser settings. Some features may not function properly without cookies.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

10. Children’s Privacy

Our Site is not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review it periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Medical 21
3700 Annapolis Lane North, Suite 105
Email: info@medical21.com
Phone: (952) 221-3104

If you are in the EEA, you may also have the right to lodge a complaint with your local Data Protection Authority.